Agency is the capacity of individuals to act independently and to make their own free choices. By contrast, structure is those factors of influence (such as social class, religion, gender, ethnicity, ability, customs, etc.) that determine or limit an agent and their decisions.
System slowing down during peak billing hours?
Stock or sales data not syncing properly between devices or branches?
Hard for your team to learn or use the software effectively?
Unable to set different pricing for wholesale and retail customers?
No proper support when something goes wrong or needs fixing?
Worried about data safety or losing records stored online?
And worst of all? You may not even realize these issues are costing you lakhs each year.
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